Terms & conditions

Greeting Cards

  • All cards are printed locally in Devon to the highest quality. They come with a white envelope and are protected in a biodegradable sleeve.

  • Cards will be sent in a protective envelope and postage is free within the U.K.

  • Whilst every effort has been made to photograph my cards accurately for my website, please note colours may vary from one computer screen to another.

Giclee Prints

  • All Giclee prints are printed locally in Devon, presented in an acid free single mount and protective cellophane sleeve. Please note prints are sold unframed.

  • Prints will be sent flat in a protective envelope.

  • Whilst every effort has been made to photograph my artwork accurately for my website, please note colours may vary from one computer screen to another.

Fames Scarves

  • All silk scarves are printed in the U.K, hand finished and sewn onto a fabric mount and presented in a Perspex box frame.

  • Whilst this Perspex frame provides an impressive 98% UV protection, it is always advisable not to hang an artwork in strong, direct sunshine or areas of high moisture.

  • Please note the the most effective way to clean your Perspex frame is with a soft micro fibre cloth as some products could damage the Perspex.

  • Whilst every effort has been made to photograph my artwork accurately for my website, please note colours may vary from one computer screen to another.

Deliveries

  • As every order is made by hand, please allow up to 3 weeks for your framed silk scarf. Should time be against you, please email me - hello@jofaulkner.co.uk and I will do my very best to assist you!

UK Deliveries

  • All orders shipped are final sale.

  • Shipping in the U.K usually takes 2-3 days.

  • Please note orders taken during certain cultural events or bank holidays, may affect shipping times.

  • Delivery of commissioned artwork will be quoted and agreed on an individual basis, subject to size, weight and location.

  • If you are concerned about delivery dates, or need a special/fast delivery, please contact me at hello@jofaulkner.co.uk
    If your package gets lost in transit, I will do everything possible to assist you, but I cannot be held responsible for packages if there is proof of delivery.

  • Should your package require a signature, I am not responsible for any charges incurred for refused packages. If the package has to be resent, the fees to re-ship the original package will be invoiced to the client.

International Deliveries

  • All orders shipped internationally are final sale.

  • If you are outside the U.K. please email me - I will be happy to give you a specific shipping quote based on your order and location.

Please note any taxes and duties due upon delivery are the sole responsibility of the purchaser. Please consult your local customs office for more details.

Returns

  • All prints, framed silk scarves, greetings cards and gift cards are final sale.

  • Please check all goods upon receipt. Please contact me within 7 days of receipt. If you have any concerns about your purchase, please email me at hello@jofaulkner.co.uk

  • To be eligible for a return, the product must be returned in its original condition and where possible, in its original packaging and must be received within 7 days of delivery.

  • Refunds/replacements cannot be arranged until I have received and inspected the returned order.

  • Shipping fees are non refundable. The customer is responsible for the cost of returns. If possible, please use a trackable mail service for your return, as I cannot be held responsible for lost packages.

Customer Care

The most important thing to me is that my clients are happy, so if you have any concerns or questions about any of your orders, please contact me at hello@jofaulkner.co.uk - I would love to hear from you!